Artificial intelligence and chatbot technologies that feature computer programs designed to simulate conversation with humans  are becoming a more prevalent way for customer service and data centers to communicate with the public. These high-tech systems are performing their basic functions adequately, but they are also requiring tens of millions of dollars in electricity costs. Yezhou Yang, (pictured) an associate professor in the School of Computing and Augmented Intelligence, part of the Fulton Schools, talks about the outlook for resolving the problem, which can also have a detrimental impact on other public services, such as water supplies. These challenges are continuing to grow in Arizona.